Terms and Conditions
Effective Date: March 10, 2026
Welcome to OneCall Managed Services. These Terms and Conditions govern your use of the website located at https://onecallmanagedservices.com and any services provided by OneCall Managed Services.
By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. Company Information
OneCall Managed Services provides managed IT services, technology consulting, cybersecurity services, automation solutions, website services, and related technology support for businesses.
Services may include but are not limited to:
• Managed IT Support
• Remote Monitoring & Management (RMM)
• Cybersecurity Services
• AI Business Automation
• Website Development & Hosting
• Network Management
• Cloud Services
• Data Backup & Recovery
• Technology Consulting
• Physical Security Systems (Access Control / Gate Systems)
• Power Backup Systems
Services may be provided remotely or onsite depending on the service agreement.
2. Acceptance of Terms
By using this website or purchasing services from OneCall Managed Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
These terms apply to:
• Website visitors
• Business clients
• Service subscribers
• Individuals requesting consultations or quotes
3. Service Agreements
Certain services offered by OneCall Managed Services may require a separate written service agreement or contract.
If a separate agreement is signed, that agreement will take precedence over these website terms where applicable.
Examples include:
• Managed IT Service Agreements
• Website hosting agreements
• Cybersecurity monitoring agreements
• Project-based consulting contracts
4. Service Availability
While we strive to provide reliable services, OneCall Managed Services does not guarantee uninterrupted service availability. Response times and service levels are not guaranteed unless explicitly defined in a signed Service Level Agreement (SLA)
Services may be affected by:
• Internet outages
• Third-party service providers
• Hardware failure
• Cybersecurity incidents
• Scheduled maintenance
• Software updates
We will make reasonable efforts to minimize downtime and restore services promptly.
5. Payment Terms
Payment terms for services will be outlined in your service agreement or invoice. OneCall Managed Services reserves the right to suspend or terminate services for non-payment without liability for resulting downtime, data loss, or business interruption.
Typical payment structures include:
• Monthly recurring service fees
• One-time project fees
• Hourly consulting fees
• Hardware or software purchases
Invoices are generally due within 7–15 days unless otherwise specified.
Failure to pay invoices may result in:
• Suspension of services
• Late fees
• Termination of service agreements
5.1
Subscription & Recurring Billing
Certain services are billed on a recurring monthly basis. By subscribing to these services, you authorize OneCall Managed Services to charge your payment method on a recurring basis unless canceled in accordance with your service agreement.
Services automatically renew each billing cycle unless otherwise stated.
5.2
Refund Policy
Due to the nature of digital services, consulting, and labor-based work, all payments made to OneCall Managed Services are non-refundable unless otherwise stated in writing.
Monthly services are billed in advance and are not prorated upon cancellation.
In the event of a billing error, clients must notify us within 7 days for review and resolution.
5.3
Cancellation Policy
Clients may cancel services by providing written notice.
Cancellation terms, including notice periods, are defined in the applicable service agreement.
If no agreement exists, a minimum of 15 days written notice is required prior to the next billing cycle.
5.4
Dispute & Chargeback Policy
Clients agree to contact OneCall Managed Services directly to resolve any billing concerns before initiating a chargeback or dispute.
Unauthorized chargebacks may result in:
• Immediate suspension of services
• Additional administrative fees
• Collection actions if necessary
6. Client Responsibilities
Clients agree to the following responsibilities in connection with the use of OneCall Managed Services:
• Provide accurate, complete, and up-to-date information when requesting services
• Maintain secure passwords, administrative credentials, and access controls
• Promptly notify OneCall Managed Services of suspected cybersecurity incidents, breaches, or system issues
• Maintain valid and properly licensed software for all supported systems
• Provide timely access to systems, devices, and environments required for service delivery
• Ensure that all users within their organization follow basic security and acceptable use practices
• Use all services strictly for lawful business purposes
• Not engage in illegal, abusive, fraudulent, or malicious activities using systems supported or managed by OneCall Managed Services
Clients acknowledge that failure to meet these responsibilities may:
• Limit the effectiveness of services provided
• Increase security risks
• Result in delays, additional costs, or service limitations
OneCall Managed Services shall not be held responsible for issues, damages, or security incidents resulting from:
• Client negligence
• Failure to follow recommended security practices
• Unauthorized access due to weak or compromised credentials
• Use of unsupported, unlicensed, or outdated systems
7. Cybersecurity Disclaimer
While OneCall Managed Services provides cybersecurity services designed to reduce risk, no system can be guaranteed 100% secure.
Clients acknowledge that:
• Cyber threats evolve continuously
• Even well-secured systems may be compromised
• Cybersecurity services reduce risk but cannot eliminate it
Clients remain responsible for implementing recommended security practices.
8. Third-Party Software and Services
Many services rely on third-party platforms and software providers such as:
• Cloud hosting providers
• Backup platforms
• Security software vendors
• Infrastructure providers
OneCall Managed Services is not responsible for outages or failures caused by third-party vendors.
9. Intellectual Property
All content on this website including:
• Text
• Graphics
• Branding
• Logos
• Website design
• Software scripts
is the property of OneCall Managed Services unless otherwise stated.
Unauthorized reproduction or use of this material is prohibited.
10. Limitation of Liability
To the maximum extent permitted by law, OneCall Managed Services shall not be liable for:
• Loss of data
• Business interruption
• Loss of revenue or profits
• Cybersecurity incidents
• Indirect or consequential damages
Total liability shall not exceed the amount paid for services in the previous three (3) months.
10.1 Maximum Liability Clarification
In no event shall OneCall Managed Services be liable for damages exceeding the total amount paid by the client in the three (3) months preceding the event giving rise to the claim.
11. Website Use
Users agree not to:
• Attempt to hack or disrupt website functionality
• Upload malicious software
• Use automated tools to scrape data
• Engage in fraudulent activity
• Attempt to gain unauthorized access to systems, networks, or data
Violation may result in termination of access and possible legal action.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.
13. Termination of Services
OneCall Managed Services reserves the right to terminate services if:
• Payment obligations are not met
• Clients violate service agreements
• Illegal or unethical activity is detected
• Abuse toward staff occurs
Reasonable notice will be provided when possible.
14. Changes to Terms
We may update these Terms and Conditions periodically.
Updated versions will be posted on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of the updated terms.
15. Governing Law
These Terms and Conditions shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes arising from these terms will be handled in courts located within Florida.
16. Contact Information
If you have questions about these Terms and Conditions, please contact:
OneCall Managed Services
Website:
https://onecallmanagedservices.com
Email:
support@onecallmanagedservices.com
Service Area:
Pasco County
Hillsborough County
Pinellas County
Tampa Bay Area